A2Ski Terms & Conditions 2022

The Company:

  1. A2ski.co.uk is the trading name of A2Ski SAS, a French registered and licenced transport company. Registered Office: 1673 Route des Grandes Alpes, 74110 Morzine, Haute-Savoie, France.
  2. Complaints to A2Ski SAS should be made in writing to our registered address at: 1673 Route des Grandes Alpes, 74110 Morzine, Haute-Savoie, France; or alternatively by email to: info@a2ski.co.uk
  3. Complaints to A2Ski SAS will be addressed within the framework of the Document ‘A2Ski SAS Terms & Conditions 2022’.
  4. The following Terms and Conditions of sale and operations in respect of transport services provided by A2Ski SAS, apply to all quotations issued either online via our website (a2ski.co.uk), by telephone or email. The acceptance of such a quote by a client or agents acting on behalf of the client explicitly implies the acceptance of and adherence to our Terms and Conditions and Privacy Policy by all parties, inclusive of those persons travelling with A2Ski, or a third-party contracted to act on the behalf of A2Ski SAS.
  5. The term ‘Client’ is in reference to the named person making the reservation with A2Ski and the term inclusive of all persons within the travelling group. The client is the single point of contact for changes to the reservation(s), whether within the travelling group or as a third-party acting on behalf of the travelling group.
  6. Responsibility for reading our terms and conditions remains with the client and any third parties acting on behalf of the client and travelling group. A2Ski SAS advise all clients to read the Terms and Conditions before making a reservation.
  7. A2Ski SAS reserves the right to outsource the reservation made by a client or third parties acting on behalf of the client, to a carefully selected third-party licensed transport company. The Terms and Conditions of sale and operations in respect of those services are not affected.
  8. A2SKI SAS reserve the right to impose a fuel surcharge subject to market fluctuations up to 14-days prior to the scheduled day of travel.
  9. A2Ski SAS operates from the Swiss side of Geneva Airport (Terminal 1 and Terminal 2) but reserves the right when operational necessity dictates, that passengers be collected from the French Sector, after which, the duration of the journey will be completed in France. (See ‘Service Failure; – Point 2)

Booking and Confirmation:

  1. All bookings must be made in advance and reservations paid in full 14-days prior to travel by the agreed method of payment, unless otherwise stated by A2Ski SAS.
  2. Upon receipt of payment, your reservation will be confirmed by A2Ski SAS by email (info@a2ski.co.uk), and acceptance of and adherence to our Terms and Conditions implied, specifically in respect of the A2ski SAS cancellation policy, outlined in the Terms and Conditions.
  3. Quotations issued by A2Ski SAS are valid for 30-days from the date of issuance, either by email, telephone SMS or other electronic means of communication. A2Ski SAS reserve the right to withdraw the quotation at anytime prior to the point of reservation confirmation.

The Client:

  1. The term ‘client’ refers to the individual making the reservation on either their own behalf and or travelling group. (See Point 5 – The Company)
  2. The client and all members of the travelling party must be in receipt of valid travel insurance, which must cover cancelled, delayed, re-scheduled or diverted flights, irrespective of the reason: This includes: A ‘Force Majeur’, Government imposed restrictions on cross-border travel, including those arising due to pandemics such as Covid-19, Acts of terrorism, War, Inclement weather, Injury, Illness and Industrial action.
  3. The client is responsible for providing accurate contact information, including email and mobile telephone number. The client or a designated member of the travelling group must be contactable by telephone upon arrival at Geneva or other Airport, to facilitate contact with your allocated driver.
  4. A2Ski SAS are legally required to have an accurate passenger list of all persons travelling in vehicles operated by or sub-contracted to A2Ski SAS when crossing international borders. The client is responsible for providing passenger information prior to travel. A2Ski SAS do not accept liability for any Cross-Border Agencies refusal to allow cross-border travel arising due to passenger travel information not being provided in advance; subsequently disrupting or preventing travel plans.
  5. The client must provide the correct flight information including flight number(s), name of the airline(s), and the arrival and departure times (GMT and CET) for all flights. This also applies for clients arriving or departing by alternative transport such as rail or road.
  6. When clients within the travelling group are due to arrive on different flights or alternative transport for the same transfer, the client must inform A2Ski of this 14-days in advance and provide full name(s), contact phone number(S), flight number(s) and airline carrier for each separate flight or other mode of transport.
  7. A2Ski are only contractually obliged to provide transportation to the client and members of the travelling group identified on the booking confirmation.
  8. Where client(s) provide incorrect departure and arrival flight times, including those flights delayed, rescheduled or cancelled, resulting in A2Ski being unable to provide the contracted service, it will be deemed a ‘No-Show’ and the contractual obligations in respect of travel deemed to have been fulfilled by A2Ski. A2Ski will endeavour to arrange alternative transport for the client and travelling group where able; However, the client will be liable for all additional expenses incurred. A2Ski does not accept any liability.
  9. The client must provide accurate addresses for departure and arrival, and it is recommended that clients are in possession of clear directions to their accommodation. Clients without such information will be deposited at the tourist information centre at your chosen location. A2Ski does not accept liability for any additional costs for onward travel.
  10. European law states that all children under the age of 12 or under 1m 35cm in height are required to use child seats or booster seats.
  11. Clients with special requirements such as child seats, baby seats or booster seats must inform A2Ski at the time of booking. The age of child passengers is mandatory information to select the most appropriate seating. Children without the legally required seating will not be permitted to travel in A2Ski SAS vehicles or third party vehicles contracted on behalf of A2Ski SAS; And A2Ski SAS does not accept liability in such an event, where alternative travel arrangements are required due to a failure on the part of the client to provide such information.
  12. All Clients are legally obliged to wear the safety belts provided. Any refusal to   wear a seatbelt will be deemed failure to adhere to company Terms and Conditions, the contract between the client and A2Ski SAS terminated, and the company’s contractual obligations deemed to have been met. Any driver fine(s) resulting from a client or passengers failure to wear a seatbelt will be charged to the client.

Cancellations and Refunds:

  1. Cancelled reservations are permitted 14 days up to the date of travel, and a full refund will be issued to the originating bank account or credit card. An administration fee of 50.00€ will be charged per each individual transfer vehicle, with no upper limit to the administration fee.
  2. Private and Shared reservations cancelled less than 14 days from the scheduled date of arrival or departure are not eligible for a refund for any reason. (See The Client – Point 2 and Service Failure – Point 2)
  3. A2Ski will provide the client with documentation for the benefit of any insurance claim resulting from cancelled reservations (‘The Client’ – Point 1)
  4. In the unfortunate event that A2Ski SAS cancel an existing reservation, a full refund to the originating bank account or credit card will be made, or an alternative travel option will be offered. The refund will not exceed the original cost paid by the client for the reservation. A2Ski SAS does not accept liability for any loss incurred arising from the cancellation. No administration fee will be levied.

Flights, delays, cancellations, rescheduled or re-directed flights:

  1. A2Ski SAS monitor airport arrivals and where able, we will adjust our schedule to accommodate delayed flights subject to availability. The client is obliged to contact A2Ski to provide updated flight information (See ‘The Client’ – Point 7)
  2. The client will receive driver details 24-hours prior to departure from the originating airport; And will receive a text message or call from the designated A2Ski driver or third-party representative upon arrival at the designated airport.
  3. Private Transfers: If upon arrival at the airport by the A2Ski driver or third-party acting under the instruction of A2Ski SAS, your flight arrival time is delayed by more than 90-minutes, it will be deemed that the terms of travel and contractual obligations have been met by A2Ski. The client and travelling group will then be subject to a charge for waiting time subject to availability.
  4. The waiting time for delayed flights will not exceed 90 minutes from the original scheduled arrival time and will then be charged at 60.00€ per hour per van up to a maximum of 3hrs inclusive of the 90 minutes, subject to agreement by the client and A2Ski SAS. (See Point 6)
  5. For private transfers where the reservation consists of multiple flights, the A2Ski driver or agent acting on behalf of A2Ski SAS will present themselves 45 Minutes before the last scheduled arrival time.
  6. Shared Transfers: For Clients with a reservation on a shared transfer, the designated A2Ski driver will wait for 90 minutes after the last scheduled airport arrival time of the travelling group. At which point, it is deemed that our contractual obligations have been met to that individual(s) and the transfer will depart. A2Ski SAS does not accept liability for any additional travel costs that might be incurred.
  7. Redirected Flights: If your flight is re-directed to another airport, the contractual obligations under the terms of the reservation will have been met and the client will not be eligible for a refund; And a further transfer reservation will be required subject to availability. A2Ski does not accept liability for any additional expenses incurred by the client. Documentation will be provided to the client for the insurance provider.
  8. In all instances of delayed, cancelled, rescheduled or delayed flights, A2Ski SAS will assist the client with alternative travel arrangements for their onward journey. Subject to availability.
  9. Flights delayed by four hours or more from the scheduled arrival time will be deemed as a cancelled booking by the client, with A2Ski SAS deemed to have met the contractual obligations. Documentation will be supplied to the client for insurance purposes upon request.
  10. Clients are expected to contact the designated A2Ski driver or third-party representative acting on behalf of A2Ski SAS within 90 minutes of *actual* landing time, the client will be classed as a ‘no show’ and contractual obligations of A2Ski SAS completed.

Slow, lost or oversized luggage:

  1. After landing, if any of your luggage is taking longer than 30 minutes to retrieve, you must contact your designated A2Ski driver or third-party representative to keep us updated, so we can make alternative arrangements if necessary.
  2. Waiting time for slow, lost, or oversized luggage will not exceed 90 minutes from the scheduled arrival time, and will be subject to a surcharge of 60.00€ per hour per van to a maximum of 3 hours inclusive of the 90 minutes, subject to agreement between the client and A2Ski SAS – Subject to availability
  3. Private Transfers: Where waiting time for slow, lost or oversized luggage exceeds 90 minutes, and an extension of waiting time is not operationally possible, departure will commence, and any costs incurred to retrieve luggage left at the airport will be the sole responsibility of the client. A2Ski SAS do not accept liability for any additional costs incurred as a result. (See point 2)
  4. Shared Passenger Transfers: Waiting time for slow, lost or oversized luggage will not exceed 90 minutes from the last scheduled arrival time, and no additional waiting time applied. (See point 3)
  5. Private Transfer Passengers: In cases where luggage is left at the airport, A2Ski recommend that a designated member of the travelling party stays at the airport to retrieve the luggage. A2Ski does not accept any liability for extra travel costs incurred.
  6. Where luggage is unavoidably left at the airport, documentation will be provided to the client to assist with any insurance claim.

Luggage allowance:

Luggage Allowance:

  1. Clients are permitted to carry 2 items of luggage as follows:

1x standard-size bag or suitcase and 1x piece of hand luggage

or

1x Ski or Snowboard bag and 1x piece of hand luggage.

  1. The property of the client is carried at their own risk. A2Ski SAS do not accept liability for any damage caused during transit.
  2. Excess luggage may incur additional costs or may be refused carriage. A2Ski SAS do not accept liability for any additional costs incurred due to the refusal to carry luggage exceeding the permitted allowance. (See point 1)

Pre-booked resort transport:

  1. All in-resort travel must be pre booked either by email or telephone, with clearly defined pickup and departure points.
  2. Payment for all pre-booked in-resort travel must be paid in full prior to departure.
  3. A2Ski will wait at the pre-arranged pickup and departure points at the pre-arranged time, for a maximum of five minutes. Failure to arrive at the pre-agreed time will be deemed as A2ski SAS having met our contractual obligations and no refund given.
  4. In the case of a ‘no show’ A2Ski will not provide a refund for pre-paid travel. A2Ski may rearrange a new pick up with the client at our discretion and reserve the right to charge the customer for the full new fare.
  5. In the event of a ‘no show, A2Ski SAS is under no obligation to offer alternative transport arrangements.

Shared transfers:

  1. The term ‘shared transfer’ refers to multiple unconnected travel groups or individuals; And implies a shared vehicle with those unconnected parties.
  2. Shared transfers will involve multiple drop-off and pick-up points.
  3. Airport departure time will be scheduled 90 minutes from the last scheduled airport departure with no further waiting time permitted.
  4. A2Ski SAS will inform the client at the time of reservation expected waiting times for the scheduled shared departure.
  5. Clients or members of the travelling group are not permitted to re-sell their seat or advertise for others to share the scheduled transfer. This will result in the immediate termination of the reservation and no refund given. A2Ski SAS will not be liable for any costs incurred due to such behaviour.
  6. The client will receive their departure pick-up time the day before their departure via an SMS message to the mobile telephone number and email address provided at the time of reservation. If no such contact is received for any reason, the client is expected to contact the office either by email, SMS or telephone to obtain departure information.
  7. A2Ski SAS reserves the right to cancel a shared transfer for operational reasons, with refunds issued to the originating bank account or card of those clients.
  8. The A2Ski driver or persons acting on behalf of A2Ski SAS will wait for shared clients at their departure point (to the designated airport) for a maximum of 10 minutes. At which point, this will be deemed a ‘no show’, and contractual obligations met. A2Ski SAS does not accept liability for missed flights and resulting additional costs incurred, due to late departures caused by the client or travelling group. It will not be deemed a service failure.

Private transfers:

  1. The term ‘private transfer’ refers to the client and connected travelling groups.
  2. The client and those named within the travelling party are the only persons permitted to travel on a Private Transfer. No re-sale of seats is permitted under any circumstances. Any such activity by the client or third parties will result in the immediate termination of the contract between the client or third parties acting on behalf of the client, and A2Ski SAS – No refund will be issued. A2Ski SAS do not accept any liability for any losses incurred.
  3. Private transfers are for the exclusive use of the client and persons within the travelling group.
  4. The designated A2Ski driver or third party acting on behalf of A2Ski SAS will contact the client at the airport via SMS or telephone call and will identify themselves. The driver will be located at the arrivals hall, or the Suisse Cottage which is located 100m to the left of the arrivals internal exit.
  5. The client will receive their departure pick-up time the day before their departure via an SMS message to the mobile telephone number and email address provided at the time of reservation. If no such contact is received for any reason, the client is expected to contact the office either by email, SMS or telephone to obtain departure information.
  6. The A2Ski driver or persons acting on behalf of A2Ski SAS will wait for private clients at their departure point (to the designated airport) for a maximum of 10 minutes. At which point, this will be deemed a ‘no show’, and contractual obligations met. A2Ski SAS does not accept liability for missed flights and resulting additional costs incurred, due to late departures caused by the client or travelling group. It will not be deemed a service failure.

Avoriaz:

  1. Avoriaz is a pedestrianised ski-resort and vehicles are not permitted to enter during the winter months. All departures and arrivals will be made at the Avoriaz Visitor Centre. Additional costs for onward travel to the client accommodation within Avoriaz are the responsibility of the client and travelling group.
  2. Clients staying in Avoraiz are reminded that on the day of departure, travel to the visitor centre must be pre-booked in advance.
  3. Avoriaz sits at an altitude of 1800m, which requires an ascent/descent of 800m on a narrow mountain road. In exceptional circumstances, such as inclement weather or excessive traffic, it may be necessary to either collect or deposit clients at Les Prodains Express in Morzine, which gives direct access into Avoriaz.
  4. Additional costs for onward travel to the client accommodation within Avoriaz are the responsibility of the client and travelling group in any such event.
  5. The operating times for Les Prodains Express vary throughout the week. If access to Avoriaz is deemed necessary via Les Prodains Express due to the inaccessibility via road, the additional costs incurred for onward travel will be met by the client. A2Ski SAS does not accept liability for additional costs.
  6. In the event A2Ski SAS is unable to meet it’s contractual obligation and collect the client and travelling group from Avoriaz, and instead collects from Les Prodains Express, the client will be eligible for a refund between the difference in cost between the two transfer routes.
  7. In the unlikely event that access to Avoriaz becomes inaccessible either by road or Les Prodains Express, it will be deemed a ‘service failure’ for which A2Ski SAS accepts no responsibility; And contractual obligations between the client and travelling group, and SAS A2Ski or third parties acting on behalf of A2Ski SAS will have been met. In all such events, for those persons affected, A2Ski SAS will provide the necessary documentation for insurance purposes upon request. (See ‘The Client – Point 1 and ‘Service failure’)

During your transfer:

  1. The consumption of food and alcohol is not permitted in any vehicle operated by A2Ski SAS or a third-party operating on behalf of A2Ski SAS. The consumption of alcohol is legally prohibited and the driver liable to a fine, imprisonment or both. Bottled water is permitted for the duration of your transfer.
  2. A2Ski SAS will refuse transport to any passenger who appears to be under the influence of alcohol or drugs, or who is behaving in an abusive or threatening manner towards A2Ski staff or other passengers. This right is delegated to all members of A2Ski staff including drivers and airport representatives. This will result in termination of the agreement between the Client and A2Ski SAS, our contractual obligations met, and no refund issued.
  3. Clients are not permitted to leave rubbish or personal items in vehicles operated by A2ski SAS or third parties acting on behalf of A2Ski SAS.
  4. A2SKI SAS do not transport refuse or household waste to the local Decheterie or Poubelles at the end of your stay.
  5. Any client or passenger who soils a vehicle operated by A2Ski or third parties acting on behalf of A2Ski SAS, resulting from alcohol or drug consumption will be subject to a minimum charge of 100.00€ as a deposit for cleaning services, and liable for the full costs of cleaning incurred by A2Ski SAS.
  6. Criminal damage to vehicles operated by A2Ski SAS or third parties acting on behalf of A2Ski SAS will be reported to Law Enforcement Agencies, and any losses will be recovered through a civil action against those persons responsible.
  7. A2Ski reserve the right to terminate transport services immediately should this situation arise, and the terms of the contract between the client and A2Ski SAS deemed to have been met. A2Ski SAS does not accept any liability for any additional costs incurred due to the termination of the contract between the client and A2Ski arising from criminal conduct.
  8. Guide dogs or service animals with the appropriate certification are the only animals permitted in vehicles owned by A2Ski SAS or third parties acting on behalf of A2Ski SAS.

Service failure:

  1. A2Ski SAS offers our clients a pre-planned airport transfer service, with in-resort departure times based on seasonal fluctuations in traffic volume, local and regional events and roadworks. A2Ski SAS does not accept liability for missed flights in the event the client has changed the advised departure time from resort to the intended airport or other transport hub.
  2. In the event of unplanned or unforeseen events, A2Ski SAS do not accept liability for missed, cancelled or delayed flights due to the following:
  • Health Pandemics – Local, regional, national or international.
  • Swiss authorities refusing drivers cross-border access.
  • Unexpected or sudden illness.
  • Minor road traffic accidents.
  • Road traffic accidents resulting in death or serious injury.
  • Vehicle breakdowns.
  • Unforeseen problems caused by other passengers
  • Industrial action.
  • Medical emergencies
  • Civil unrest.
  • Any action of a third party that damages vehicles.
  • Severe weather conditions.
  • Action by Law Enforcement Agencies resulting in delay.
  • Force Majeure
  • War, Natural disaster, Cross-Border Travel restrictions.

In all such events, for those persons affected, A2Ski SAS will provide the necessary documentation for insurance purposes upon request. (See ‘The Client – Point 1)

Legal:

  1. All client information including that of the travelling group, supplied to A2Ski SAS by the client during the reservation process, will remain confidential and will not be shared with third-party organisations.
  2. Client details and those of the travelling group are held on a secure password protected database.
  3. A2Ski SAS reserve the right to alter our Terms and Conditions.
  4. Child Protection: Children under 16 years of age must be accompanied by an adult. They may travel with a pre-booked parent or elected guardian. The conduct and behaviour of any passenger under the age of 18 is the responsibility of the Parent or Guardian. A2Ski SAS does not accept responsibility for unaccompanied children under the age of 16-years.
  5. A2Ski SAS do not accept liability for the behaviour of the client or travelling group deemed criminal by Law Enforcement Agencies.